Horsley Pilates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it.

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1. Who we are

Horsley Pilates is the data controller responsible for the personal information you provide to us.

If you have any questions about how your information is handled, please contact:

Horsley Pilates at info@horsleypilates.com

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2. Information we collect

When you enquire about or enrol with Horsley Pilates, we may collect:

• Your name and contact details

• Information relating to your bookings and attendance

• Information provided on your enrolment and health questionnaire

• Information about injuries, medical conditions, pregnancy or other health considerations that may affect your ability to participate safely in Pilates

• Any other information you voluntarily provide to us

We aim to collect only information that is relevant and necessary for these purposes.

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3. Why we collect and use your information

We use your personal information to:

• Respond to enquiries and communicate with you about your sessions

• Manage your enrolment, classes and attendance

• Assess which class or session is appropriate for your experience, ability and individual circumstances

• Enable teachers to be aware of relevant injuries, medical conditions or limitations so that instruction can be appropriately adapted

• Provide safe and appropriate Pilates instruction

• Meet our legal, insurance, health and safety and record-keeping responsibilities

• Communicate important information relating to Horsley Pilates

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We do not use your information for purposes unrelated to those described above without a lawful basis for doing so.

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4. Health information

Information about injuries, medical conditions, pregnancy, disabilities or other information concerning your health is special category personal data under UK GDPR and receives additional protection.

We ask you to provide relevant health information during enrolment because it helps us:

• Determine the most appropriate class or level for you

• Ensure your teacher is aware of relevant health considerations

• Adapt exercises or provide appropriate alternatives where necessary

• Help us provide a safe and appropriate Pilates experience

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Health information is treated as confidential and is only accessed by Horsley Pilates personnel who need it to provide appropriate instruction or fulfil our legal or insurance responsibilities.

 

By completing the health section of the enrolment form, you acknowledge that Horsley Pilates will need to collect and use the health information you provide for these purposes. Where consent is used as the legal basis for processing, you may withdraw that consent at any time by contacting info@horsleypilates.com. Withdrawal of consent does not affect processing that has already taken place lawfully.

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Horsley Pilates will only process health information where there is an appropriate lawful basis under UK GDPR and an applicable condition for processing special category data.

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Your responsibility when exercising

Although we use the health information you provide to help determine appropriate classes and adapt instruction, you remain responsible for listening to your own body and informing your teacher of any changes in your health, injuries, pain or other circumstances that may affect your ability to exercise safely.

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Please do not undertake an exercise that causes pain or feels unsafe. If you are unsure whether Pilates is appropriate for you, or if you have a medical condition or significant injury, you should seek advice from an appropriate healthcare professional before participating.

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5. How your information is stored and shared

Your personal information is held securely by Horsley Pilates.

We do not share your personal information with external booking, payment or software providers.

We do not sell your personal information or provide it to third parties for marketing purposes.

We may disclose information where we are legally required to do so, or where necessary to protect someone's health or safety or to establish, exercise or defend legal rights.

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6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal, insurance, accounting or record-keeping requirements.

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We periodically review the information we hold and securely delete or dispose of information when it is no longer required.

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Health information will not be retained indefinitely and will be reviewed in accordance with our record-retention requirements.

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7. Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to health information is restricted to those who need it for the purposes described in this Privacy Policy.

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8. Your rights

Depending on the circumstances, you have rights under UK data protection law to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete information where there is no longer a lawful reason for us to retain it

• Ask us to restrict how we use your information

• Object to certain types of processing

• Withdraw consent where we are relying on consent as our lawful basis

 

Some rights are subject to legal exceptions.

To exercise your rights or ask a question about your personal information, please contact info@horsleypilates.com.

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9. Complaints

If you have concerns about how Horsley Pilates has handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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10. Cookies

Our website may use cookies or similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use the website.

You can manage cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Horsley Pilates website.

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Last updated 17 August 2026